Effective date: 6 September 2026
Data controller: Hasna Ahmed, sole trader
Website: https://hasnaahmed.com
Email: satisfied.life.coach@gmail.com
Business location: London, United Kingdom
- About this policy
This policy explains how I collect, use and protect personal information when you visit my website, contact me, leave a website comment, book a discovery call or enquire about my coaching services.
If you become a client of The Return, my 12-week coaching programme, you will also receive a separate client privacy notice explaining how I handle coaching notes, worksheets, communications, payments and information shared during coaching.
I do not sell or rent personal information.
- Information I may collect
Depending on how you interact with me, I may collect:
• your name, email address, telephone number and messages;
• information you provide through a contact or booking form;
• discovery-call booking details, including the appointment date, time and time zone;
• website information such as your IP address, browser, device, cookie choices and security logs;
• your name, email address and comment if you leave a website comment; and
• limited payment information supplied by Stripe if you become a client. I do not receive or store your complete card number or security code.
Most information comes directly from you. Limited technical, booking or payment information may also come from WordPress, Calendly, Google, Stripe or other services used to operate my business.
You are not legally required to provide personal information. However, I may be unable to answer your enquiry, arrange a call or provide coaching without the information reasonably needed to do so.
- Why I use your information
I may use personal information to:
• operate, maintain and protect my website;
• respond to enquiries and messages;
• arrange and manage discovery calls;
• decide with you whether coaching may be suitable;
• set up and provide coaching if you become a client;
• process payments and maintain business, tax and accounting records;
• respond to complaints or legal matters; and
• send optional marketing only where you have agreed to receive it.
My lawful bases may include taking steps before entering a contract, performing a contract, complying with legal obligations, pursuing legitimate business interests and obtaining your consent where required.
I do not use solely automated decision-making to decide whether someone is suitable for coaching.
- Coaching information
If you become a coaching client, you may choose to share personal or sensitive information during the programme. I only collect information that is reasonably relevant to providing the service.
Where explicit consent is required to handle sensitive information, I will ask for it separately before coaching begins. The detailed client privacy notice and coaching agreement will explain this further.
- Service providers and sharing
Where necessary, I may use:
• Hostinger and WordPress for website hosting and operation;
• CookieYes and any enabled analytics services for cookie choices and website measurement;
• Calendly for appointment booking;
• Google services for email, calendar, video meetings and secure digital storage;
• WhatsApp for optional communications;
• Stripe for payment processing; and
• professional advisers, such as an accountant, insurer or legal adviser, where necessary.
These providers handle information under their own privacy terms and security arrangements.
I may also disclose limited information where required by law, to respond to a court or regulatory request, or where there is a serious and immediate safety concern.
- International processing
Some service providers may process information outside the United Kingdom. Where this happens, I use established providers that state they use recognised safeguards for international data transfers.
You may contact me if you would like more information about safeguards relevant to your information.
- How long I keep information
I keep personal information only for as long as reasonably necessary:
• website and cookie information is kept according to my Cookie Policy or the relevant provider’s settings;
• website comments may remain while they are published or needed to prevent spam and misuse;
• enquiries and discovery-call information that does not lead to coaching is normally kept for up to six months after the last contact;
• client and payment records may normally be kept for up to six years where needed for tax, insurance, complaints or legal purposes; and
• information may be deleted sooner when it is no longer required.
When information is no longer needed, I securely delete it or anonymise it.
- How I protect information
I use reasonable safeguards, including password-protected accounts and devices, two-step verification, restricted access, secure storage, software updates and keeping only the information reasonably needed.
No online system can be guaranteed completely secure, but I take proportionate steps to reduce risk and respond to suspected personal-data breaches.
- Your rights
Depending on the circumstances, you may have the right to:
• request a copy of your personal information;
• ask me to correct inaccurate information;
• ask for information to be deleted;
• ask me to restrict how information is used;
• object to certain uses of your information;
• receive certain information in a portable format; and
• withdraw consent where processing is based on consent.
These rights are not absolute in every situation.
To ask a question or exercise your rights, email satisfied.life.coach@gmail.com. I may need to confirm your identity before responding.
If you are concerned about how I have handled your information, please contact me first so I can try to resolve the matter. You also have the right to complain to the UK Information Commissioner’s Office: https://ico.org.uk/make-a-complaint/
- Cookies and external links
My website may use necessary cookies and, where enabled, optional analytics or similar technologies. My Cookie Policy explains what is used and how you can change your choices.
My website may contain links to other websites, including retailers, booking services and social-media platforms. Their own privacy policies apply when you use those websites.
- Changes to this policy
I may update this policy when my website, services, suppliers or legal obligations change. The effective date above shows when it was last updated.